Delivery and Returns

At Auto Glass Colorado, we are dedicated to supporting the success and profitability of our customers, which is why we offer a customer-friendly return policy.

For delivery customers, we kindly ask that any scratches or damages be reported within 12 hours of delivery. While our glass undergoes multiple inspections before leaving our warehouse, we understand that issues can occasionally occur during transit.

If you receive damaged glass, please notify us within the specified timeframe so we can promptly arrange a replacement. Your satisfaction is our priority, and we are here to ensure a seamless experience.

• All returns must be made within 7 days of purchase with the factory sticker intact.
• Returns made after 7 days are subject to a 15% restocking fee.
• No returns will be accepted after 30 days.
• Logo glass (including Mopar, Carlite, Carlex, and Crinamex) is subject to a 10% restocking fee on all returns.
• Buyout parts are non-returnable.
• All returned items must be clean and in resellable condition.
• Parts with primer, urethane, or scratches will not be accepted.
• Tempered glass must be returned in the original box with the factory sticker to receive credit.

We appreciate your understanding and cooperation in adhering to these guidelines.

Stress Crack Policy

We understand that stress cracks can occur from time to time. To help keep our prices competitive, it’s important to follow the proper procedure to receive full credit.

1. Document the Issue:

   • Take a clear picture of the stressed windshield while it is installed in your customer’s vehicle.
   • Include your invoice number and purchase date with the image.
   • Send the details to us for processing.

2. Replacement Process:

   • Purchase a new windshield.
   • Once it is installed and the stressed windshield is returned to us, we will issue a credit to your account, provided all criteria have been met.

Stress Protection Option:
For added peace of mind, consider adding stress protection to your windshields for just $2 each. This coverage safeguards your purchase against damage or breakage not included under this policy.

Thank you for your cooperation in following these steps!